Pilot plus UK airports-AREX Europe problem

[Quaere Verum]

Hi there,

I'm a little confused at the moment. Your excellent product shows varied ground traffic at European Airports, but when I start at a UK based airport (MSFS2020 default or 3rd Party) the ground traffic is generic and is the default which has no company markings on any of the vehicles.

I've deleted AREX Europe using the Contrail App and have rebooted and reinstalled but sadly there is no difference.

Any advice or help would be gratefully received.

It works great everywhere else in Europe.

Many Thanks

Terry

2.5 miles SE of EGKK

[RicardoLVFR]

Hi, very strange. Can you post some pictures and state which airport is it please?

[Quaere Verum]

Hi Ricardo,

Thank you so much for your prompt response. I've attached three screenshots. My first one was too big data size wise.

I hope this helps.

Many Thanks

Terry

2.5 miles SE EGKK

[RicardoLVFR]

Hi, can you show me a picture of vehicles in France or Germany please?

[Quaere Verum]

Hi Ricardo,

France and Germany were perfect.

I emptied out my community folder and just left EGCC and EGKK third party airports, the Flybywire A32NX and your product.

It now works so there is clearly something that was in my community folder that caused the problem. I'll now try and find out exactly what it was and will let you know in case anyone else has a similar issue.

Many Thanks for your prompt reply and support, its really appreciated.

Terry

2.5miles SE of EGKK

[RicardoLVFR]

Hi Ricardo,

France and Germany were perfect.

I emptied out my community folder and just left EGCC and EGKK third party airports, the Flybywire A32NX and your product.

It now works so there is clearly something that was in my community folder that caused the problem. I'll now try and find out exactly what it was and will let you know in case anyone else has a similar issue.

Many Thanks for your prompt reply and support, its really appreciated.

Terry

2.5miles SE of EGKK

Great to hear it works, let us know what might have caused, since I fear others may encounter the same problem.

[Quaere Verum]

Hi Ricardo,

I've tracked down to airport sceneries by PilotPlus (EGTK - London Oxford and EGMC - London Southend) that replace your excellent ground vehicle models with the MSFS2020 default versions.

I took me a few hours to track this down but it's these two scenery folders that introduce the problem.

I'll reach out to them to let them know.

Again thanks for your help Ricardo it's appreciated.

Cheers

Terry

2.5 Miles SE of EGKK

[RicardoLVFR]

Thank you for that, its very strange that a airport/scenery package does this, so we will test and see. thanks!

[Quaere Verum]

Hi Ricardo,

I've raised a ticket with PilotPlus (Ticket Ref: Z3L-B8X-P3RE).

I'll let you know how I get on.

Cheers

Terry

2.5 miles SE EGKK

[RicardoLVFR]

I can confirm tested with the mentioned EGTK addon airport, and everything looks good. So don't know what can be at play in your system.

We purchased EGTK on the MS marketplace.